Why all of the changes in service policies?

Demand for DIAL-a-RIDE trips has tripled in the first year of service. At the same time, the number of people requesting a ride and then not being there when a ride is scheduled has gotten as high as 1 out of every 10 ride requests. Changes were needed to be able to better keep up with the demand.

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1. Do I have to be elderly or disabled to use DIAL-a-RIDE service?
2. Why can't I get DIAL-a-RIDE service if both trip origin and destination are within Whitewater's city limits?
3. How is DIAL-a-RIDE different from Walworth County Senior and Disabled Transportation Services?
4. Why all of the changes in service policies?
5. Why am I asked so many questions when I first register for service?