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VIP Services is the operator of both services. Each has a different funding source and specific program requirements. Fares and service hours differ and DIAL-a-RIDE is only available for trips within Walworth County. Questions asked when you call for a ride will determine which service you qualify for.
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The DIAL-a-RIDE service is available to the general public for any trip purpose.
The City of Whitewater has its own shared-ride service, available by calling Brown Cab at 920-563-6303.
Demand for DIAL-a-RIDE trips has tripled in the first year of service. At the same time, the number of people requesting a ride and then not being there when a ride is scheduled has gotten as high as 1 out of every 10 ride requests. Changes were needed to be able to better keep up with the demand.
VIP Services provides many different transportation services. Answers to the questions being asked help determine the type of service and fare. They also help determine if a vehicle with a lift will be required to transport you safely.